My Firestone App Reviews

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My Firestone

09/14/2018 Was working fine....until today....everything in info., records, vehicle...everything erased🤔😐☹️😑🙄😒 Restarted adding Everything Crashed😑 so.....what now??? I expected more!

What appointment!

I Scheduled two appointments with the app. When I showed up for my appointment time the first time they didn’t have the appointment for me and couldn’t take care of my car at that time. I went out to my car to schedule another appointment on the app and then went back into the building and they showed no appointment for me. I do however like that I can pull my history up on the app.

Bill pay

Every app now a days should provide a way to pay your bill. App feels old and out dated and that’s my reason for the low rating.

Needs a pay credit card button

I downloaded app for simplicity of paying bill it didn’t work out as I had hoped.

Not Happy

As a credit card holder through Firestone, I should be able to make payments, verify account balances and manage all my accounts within 1 application. Please fix this.


This app is completely worthless not only does it not connect with the actual store that you’re trying to get services done that but it gives you all of the available time slots for that store and then an hour later you get an email stating that it’s been changed to a different time the app and the stores do not communicate you might as well just call


Can’t get any worse!!

Easy to use but Very Limited

Easy to use and accessibility but limited as far as use, credit card account access should be included in the app to manage and make payments.

Great when it works

I’ve used this app for a few years and found it very useful. But for some time now. The app comes up and then disappears (crashes?) so I haven’t been able to use it. I keep updating it but to no avail. None of the updates have fixed this problem. Now that I’m looking at reviews I guess it’s just me. But I did like having the car service history which is what I used it for. Knowing when I had bought a set of tires and when I exchange the snow tires. So it would be awesome if this works again.

Pretty good for finding records

I bought a lifetime wheel alignment but can’t find it, and guess what? The app found it! On the other hand, I tried adding a 2018 car we just bought last week, and the only make available is Chevrolet. Nothing else. Needs to be fixed!

Never again

This app is crap. You schedule an appointment and the store never gets it. Even though you receive an email confirming the appointment. Never again Firestone. I don’t have time to wait or to come back.

Nice idea

Tells me there are no tires in the database that fit my car but on the website there are. App lets me put the fact that I don’t have TPMS in my car which it does not but the website does not so I can only get an accurate price if I call or go into the store so not sure what the point of this app or the website are when you can not get accurate information!

App will delete your existence customer service no help either

Used app and was happy for 2.5 years and now everything is gone to include my profile. Customer service recommended to delete and reinstall but not sure how that fixes my actual account. Recommend carfox app in future

Download your own service history!

4-stars: Download your own service history! This is the most helpful feature, so I can recall which car and which axle has lifetime brakes, lifetime alignment, date & mileage of my last oil change, etc. Totally awesome. Minus 1/2 star: I’d give 5 stars, except for the huge privacy issue if you don’t want other people to have your data. You can add anyone’s data to your app! Just search, download & view any phone number’s car & its service history. Minus 1/2 star: Also I’d give 5 stars, except for no credit card access, and that’s completely bull. Firestone needs to fix this. I should be able to pay, manage and view my Firestone Credit card on this app, manage my cars, schedule my appointments and everything all in one place.

Frozen like the weather

App launches but immediately freezes rendering the app useless. I deleted the app previously stored on my phone then downloaded a fresh copy of the app to no avail. As a note of encouragement, when the app is performing correctly, it is helpful in that I am able to track maintenance and other valuable service history pertaining to my vehicle.

App Still Crashes

Latest update applied. Special offers still crashes

Nice idea... needs to fully work

The app looks good and has some good concepts but the basic one to schedule an appointment doesn't really work. You go through several screens to schedule a specific date, time and type of service but you have to call the store directly on the phone to confirm it.

Just Call

No sense in downloading as the app doesn’t do what it should. It never lets you schedule any service as it always hit some sort of error and either crashes or freezes. If you want to keep your vehicle history, just get Car Minder. It’ll save you a headache.

Can't schedule appointments

I guess my shop no longer takes appointment via this app. So this app almost becomes useless. Still like the fact you can see previous maintenance history.

Cannot login or register through app

I tried to login through app, but on login screen I see "Invalid email address entered" error after entering the username and password. Same error occurs when trying to create a new account.

Recovering info.

Great app but recently lost all my maintenance information. Is there any way to recover the info?

Date Selection Not Working

When I try to schedule an appointment and select the dates I cannot. Date selection is blank.

Hours of operation

Business hours displayed in app for Harker Heights, Texas store are not accurate. This causes issues when scheduling appointments with the app.


Something or the other always goes wrong... you cannot select date or no option for time show up (completely blank), sometimes the app gets stuck on one page forever... A big organization like Firetone might be expected to have an app better than this...

Worthless App

Was a great app. I hadn't looked at it to update in like 6 months. When I did-EVERYTHING IS GONE. Even when I enter my phone number to "retrieve" records-it's like all my info is purged. Records from Firestone too from about 2 years of service. Deleting it today.

4 years of meticulous data: Poof!

Have used this for several years on 6 vehicles.... meticulous service history. I routinely backup, but apparently that doesn't work. On the last recent app update, the app completely freezes when trying to view service history on one of the vehicles. Backup / Restore / uninstall/ reinstall doesn't fix the problem. I contacted support, and they were no help. Very, very frustrating to spend all that time and effort and have this happen. I guess in this case you get what you pay for....

Updates Lost Vehicle History

With the updates all vehicle history was lost and am unable to retrieve via the app.

App freezes in mileage tracker

Liked this app for service history and tracking mileage. Have not been able to use since last update as it freezes looking for car model information when opening mileage tracker. Used to use this at every fill-up. Now I can't until they fix it.

App freezes and lost all my data

App was awesome to track maintenance records and such but since the latest update, app freezes. I lost all my service history on both my cars now due to this. Please fix the bug!!

February 14, 2017 version 2.59 fails for me

I just installed version 2.59. It fails the same way as the previous version which is where my problem started. I open the app, click service history, select one of two cars, I see the car detials for a second, then the EDIT VEHICLE DETAILS window opens with it goes into loop. My cloud data was saved in Dec 2016. This problem with edit vehicle window started in January 2017 with the previous update. And the same problem happens in version 2.59. Has the cloud information change structure? How did you migrate the Dec 2016 cloud information for to the new 2.59 cloud. Are there new fields in the 2.59 cloud that needs a default value?

App bug not fixed

App locks up when accessing service records or trying to schedule appointment. Needs to be fixed, I have years of service history on this.

Best multiple vehicle service app

I track and service 5 vehicles across two states perfectly. Only issue was with early updates erasing data, which could be easily downloaded again. So if you use lifetime services you can go back to verify and use at any Firestone store which for me is fantastic! We have two ford escapes with over 100K miles going strong with lifetime parts and services.

Crash crash crash!!!!

App worked but now it crashes every time it opens. Will look elsewhere to get my car serviced now.

App crashes almost instantly

I can't use this app more then 30 seconds without it crashing. Currently a totally useless app.


App no longer working


Please fix.

Doesn't work

I liked it when it used to work. It was very useful and it would have gotten five stars. Now that it doesn't work, it gets zero stars.

Crash w No Recovery

Rec'd notice a while back to make sure I have latest version b/c older one would stop working by end of Jan 2017. I have always updated as notified. All my auto records for years have been recorded on this app. However, app will not function now. Have deleted & re-downloaded to no avail.

Was a great app... was

I have been using this app to track my vehicle maintenance history for years. Now, it no longer works. When I try to load my vehicle information it just gives me a loading loading loading that's it. I then have to close the app. I have tried removing and reinstalling but it didn't work. Kind of upset because I have about 8 years of detailed maintenance archived in the program and now it's probably gone. Found no option for reporting a bug so decided to submit a review.

App crash not fixed

I really liked this app when I first found it let me keep records up to date with out keeping a log book like I had done for years now a few years later the dame app won't make it passed the load screen

App Crashing

App crashes when on Step 4 to confirm the appointment.

Cheesy App

While at first glance this would appear to be a very useful app, as a Toyota Tacoma truck owner, I found it next to useless, simply because under Toyota, no truck models are listed, forcing you to either pick a car model or no truck model at all.

Crashes often

Great app, but crashes often. Tried making a maintenance appointment in the app, but keeps crashing right when I press "Confirm Appointment." App also crashes when updating "My Vehicles." Great app, but please fix bugs. Thanks!

Win some, lose some

The best part, miles per gallon, is back! Unfortunately, now I can't shop for tires. Stuck on the vehicle details screen, spinning and spinning.

Leaves Data Behind on Upgrading

Had all my data for both vehicles loaded in this app. Worked great on my iPhone 5. Upgraded to an iPhone 6 and all the data was gone. Reloaded the data for one of my vehicles, and everything was working great again. Upgraded to the iPhone 7 and the data is gone. Great app, but I'm not using it anymore.

Key Feature Missing

Where's the milage info? I tried app support from the store and got a big fat 404, page not found.

No mileage calculation anymore?

I'm with everyone else in this. Why did you drop this feature? As a rideshare driver, I utilized this a lot. Lame.

Where's MPG ?????

Great app until this version. Used to show MPG when you entered odometer reading and gallons filled at each gas fill up. Found that really useful to quickly let me know my car was running at peak efficiency. Now it's gone. Please bring back the MPG calculation feature. Then I could give it 5 stars again. Thanks guys!!!


Feature is gone after last update. You can enter the info, but no option to save. I thought this had something to do w/ my old 4s phone so I submitted a complaint on 10/19/16, but haven't received a response. I'm betting this is just a programming error, since the feature is still there. I would give this app a 5 other than this. I love some of the other features, like entering maintenance from outside vendors. Please fix!!!

No life time MPG and last trip MPG

This app update just killed the two main reasons that I'm keeping it.

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