My Firestone from Firestone Complete Auto Care Customer Reviews:


App Crashing

App crashes when on Step 4 to confirm the appointment.

Cheesy App

While at first glance this would appear to be a very useful app, as a Toyota Tacoma truck owner, I found it next to useless, simply because under Toyota, no truck models are listed, forcing you to either pick a car model or no truck model at all.

Crashes often

Great app, but crashes often. Tried making a maintenance appointment in the app, but keeps crashing right when I press "Confirm Appointment." App also crashes when updating "My Vehicles." Great app, but please fix bugs. Thanks!

Win some, lose some

The best part, miles per gallon, is back! Unfortunately, now I can't shop for tires. Stuck on the vehicle details screen, spinning and spinning.

Leaves Data Behind on Upgrading

Had all my data for both vehicles loaded in this app. Worked great on my iPhone 5. Upgraded to an iPhone 6 and all the data was gone. Reloaded the data for one of my vehicles, and everything was working great again. Upgraded to the iPhone 7 and the data is gone. Great app, but I'm not using it anymore.

Key Feature Missing

Where's the milage info? I tried app support from the store and got a big fat 404, page not found.

No mileage calculation anymore?

I'm with everyone else in this. Why did you drop this feature? As a rideshare driver, I utilized this a lot. Lame.

Where's MPG ?????

Great app until this version. Used to show MPG when you entered odometer reading and gallons filled at each gas fill up. Found that really useful to quickly let me know my car was running at peak efficiency. Now it's gone. Please bring back the MPG calculation feature. Then I could give it 5 stars again. Thanks guys!!!


Feature is gone after last update. You can enter the info, but no option to save. I thought this had something to do w/ my old 4s phone so I submitted a complaint on 10/19/16, but haven't received a response. I'm betting this is just a programming error, since the feature is still there. I would give this app a 5 other than this. I love some of the other features, like entering maintenance from outside vendors. Please fix!!!

No life time MPG and last trip MPG

This app update just killed the two main reasons that I'm keeping it.

MPG Total

Why are the cumulative and per tank miles per gallon totals no longer showing when you enter a vehicle? That was my favorite part of the app!!!

Have loved it until the last update

Suddenly the MPG, both lifetime and last trip are gone...sort of defeats the purpose...I've been using this and loving it for about 3 years up until this.

No backup for manually entered service records / syncing between devices

I like the app & its ability to download & keep track of my service records for all my service visits to Firestone. I am also able to enter manual records for anything that I personally do with my vehicles, i.e. filters, wipers, bulbs, etc. BUT, when I got a new phone & iPad, I was able to re-download only those items that Firestone had performed - not happy! Plus, there is no syncing between devices, which means having to do a double entry if I want to keep the records on my phone & iPad. They got it about half way to where it needs to be.

All data is gone!

I've been using this for a few years to keep track of maintenance history. Opened it today and nothing there. Was able to sign in, where there is supposed to be a backup/restore function, but there was no function after I signed in and still no data. I tried the contact us function, but it is not for app support, for which there doesn't seem to be any. This may be related to the latest release, or, more likely, a failed iOS update that required me to restore the latest backup after a reset. I haven't noticed a data loss with any other app.

Needs Work

Service history function is not usable.

Needs to add ability to delete service records

I accidentally downloaded a service record from another car into my service record and there is no way to delete it.

Doesn't work

Won't let me add a vehicle so I can shop for tires. Looks like I'll have to buy a set from someone else


Downloaded this app because I am a frequent Firestone customer. Store location function does not work, which you must have to set up an appointment. Also could not set up my vehicle in the app. Very frustrating!!

My car 😊

It's a great ap for keeping track of my cars maintenance and for coupons and specials. Also making appointments. Just wish I could pay my credit card bill on here. Then it would be 5 stars!!


I successfully scheduled appointments and am able to download my service records. Wonderful App!


I registered my Chevrolet truck and then started to look for tires. What a joke. I was presented with only passenger tires. I think I will go to Costco instead.

Not interfaced with stores!

I was pleased to see the new app, and used it to make an appointment for an oil change at my local Firestone shop. Imagine my surprise to find out that they were booked solid. The app confirmed my appointment, but nobody checked with the shop. What a joke! This significant aspect of the app is useless until it is fully integrated with the shops. Don't waste your time, call and make an appointment.

Has potential

Neat idea, nice layout. Too bad it doesn't work if you're looking for tires. It's a link to their website which apparently doesn't support smart phones. Kind of ironic. I couldn't get online pricing through my phone, and can't get it through their app. My solution? I shopped for, bought, and scheduled installation ONLINE through Belle Tire. I gave the app 2 stars because it has potential.

Excellent app, really valuable

I'm using this now to track service on all my vehicles! I love that it includes both any service I've done at Firestone as well as letting me track the stuff I perform myself or elsewhere - really helpful. It's fast, easy to enter data, and works really well. Thanks Firestone for this great app!

App Doesn't work on Apple 6sPlus

So disappointing. I've had this app for over 2 years & now it no longer works on my new phone. So sad this app isn't capable of keeping up with the current technology their customers may use. Smh!

Update please

App won't let me add a vehicle. Keeps crashing.

App keeps crashing

App won't let me add a vehicle. It keeps crashing and kicking me out. Worked before, hence the 3 stars.

Doesn't work

App won't let you select a time for appointment. Web site is the same. Pointless!

Great app for what it does

I wanted access to all of my Firestone records and maintenance history, and this app easily accomplished that need. It also offers handy features like tracking fuel economy and adding additional maintenance items not performed by Firestone. The data can even be exported if you create a Firestone account. Give it a try; it's free after all!

Needs work

Scheduling an appointment should be easier. Day is written for the date. Please change that. Comments are on the first screen and to add comments, it is necessary to go back and then recreate the needed steps. The confirmation email lists 5 am, not 5 pm. Fix that.

Almost there

Very good app, but missing something obvious. The current version only allows storage of Firestone service records. I can record services from another auto provider, but can't upload the the hard copies. This need is necessary for times when Firestone can't service my car according to my schedule, or for emergency repairs from another provider. So I must keep service records scanned and stored on google drive. I will keep using this app until I find another one that is as good as this app, but allows me to upload all service records.

Do you even test this crap before releasing it?

I'm running this on the iPhone five and it crashes while entering your personal information and contact information. When you go back into the app all the things you've entered are gone. Epic fail and a waste of your customers' time.

App Crashes

App crashes constantly and always has network issues attempting to download vehicle service history. As a loyal Firestone customer, this app would be very useful if it worked. Great concept. Poor implementation.


I wanted to search for tires so I downloaded the app. Freezes and won't let me search for tires. Useless. Trying to use the regular website on a mobile phone is also useless.

Working great on iPhone 6

I was able to download my records from the app. So far so good.

Will not down load service records

The app stopped downloading service records from the Firestone Store. I have called firestone multiple time to get the problem resolved but they will not call me back.


Crashes whenever I try to add my E350.

Please Update

App keeps crashing!!!

Great App for keeping car history

Imports service record history. I am horrible keeping up with papers and hate searching through the glove box. Problem solved with this app!

Please fix

If you go into your service history it has the newest history at the bottom. Please let us sort this OR make it where the newest is at the top. Scrolling to the bottom is annoying!


I have gone to Firestone at 6211 Chippewa in St. Louis for years and years. They have always been professional, helpful, honest, and kind.


This app was awesome until they did away with the "scheduling an appointment " feature.

Miss the schedule an appointment feature

Great app but why was the feature of scheduling an appointment taken out? It was my favorite feature of this app and now it's gone.

After upgrading...

Just lost all my history. No longer able to see my vehicle info or re-enter my vehicle info again. App freezes.

Wish I hadn't updated

They removed the schedule appointment feature which is what I used the app for. Why would they get rid of a feature?

Lousy app

App was working great until I downloaded IOS8. Now I can't add a vehicle or even look at my service records. Terrible!!!!!!


Was decent app before appointment scheduling function was removed. Now, pretty pointless.

Removing functionality... not how you improve an app, especially when you don't give a reason why. If I can't schedule an appointment, what's the point of this app?

Only thing missing... a "pay my bill" function. When one is on the road, there's not always access to wifi, so it's not always feasible to go online. Let's face it, most people download apps of this nature to add another option to pay the credit line. Once this option is added to the app, I'd give it five stars, but until that occurs, it's just an ok app.

Lots of Help

This is the best app I've used to keep up with all the maintenance on my cars.

  • send link to app